Terms of Service
By booking a house cleaning appointment and or domestic work with Aloha Maids Referral Agency I (the customer) agree to the following terms of service.
- I agree to allow Aloha Maids Referral Agency to authorize and charge my credit card.
- I agree to do an inspection before the house cleaner leaves.
- I agree to call Aloha Maids within 24 hours if I have any problems with the service.
If (the customer) does not do a walk through with the domestic worker(s) and is not satisfied with the cleaning, and if the complaint is made more than 24 hours after the service, Aloha Maids Referral Agency referred domestic worker is NOT accountable for the cleaning outcome. If the referred house cleaners demonstrate focus and work hard the entire time they are working, you (the customer) are still responsible for payment whether or not you are satisfied with the cleaning outcome.
I have read the following statement.
Aloha Maids Referral Agency is not the employer of the domestic worker referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation.
Property Management Disclaimer: Aloha Maids does not refer house cleaners to do vacation rentals. If a renter is not satisfied with the cleaning and the complaint is made more than 24 hours after the service, Aloha Maids, nor the domestic worker is accountable for the cleaning outcome.
Chargeback Disclaimer: A credit card authorization will be placed in advance the day of the service. Aloha Maids Referral Agency takes credit card fraud very seriously. Make sure that you are using the correct card for any transaction and that the card belongs to you. If the credit card does not belong to you, make sure that we have the card owner’s verbal or written approval. If your home is cleaned by an Aloha Maids referred domestic worker and you or the card owner reports to the bank that the charges were fraudulent, you will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
Fail to Pay: In case of any failure to make payment, you will be notified. If the account goes to collections, You will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
Move out or move in Disclaimer: Please inform us immediately by SMS 949-6-ALOHA-7, email, or call M-F 9am- 5pm if you need a move out cleaning. We are not accountable if the tenant renting a home does not receive a deposit refund. Move outs may take twice as long and cost almost double the amount of a deep clean.
Construction Clean up: Constructions cleans may take at least twice as long and cost almost double the amount of a deep clean. If there is any work being done during the cleaning, the registered house cleaner(s) are not accountable for the cleaning outcome.
Property access: The customer is completely responsible if customer chooses to give referred domestic workers key access to their property or hide a key. We strongly recommend that the customer use a hidden lock box. Lock box code can be provided for the domestic worker or for Aloha Maids.
Laundry Disclosure: The customer is completely responsible if customer chooses to give the domestic worker laundry. Aloha Maids referred house cleaners are house cleaning experts only, not laundry experts.
After the service is rendered, you will be charged at the rate of $40 per hour with $120 minimum or a $200 minimum for Sundays or holidays. 1 or 2 house cleaners will be assigned to your home depending the size of your home and availability. If you ordered a deep clean, you must pay the full amount even if the house cleaning goes over the amount of time estimated.
Your reservation may be placed on hold until you respond to this form. You must contact us before 5pm a day prior to service to cancel or change an appointment and avoid any charges. The time of your appointment is an approximated time. The cleaners will need a 1-2 hour window for most appointments. Cleaners will wait up to a maximum of 15 minutes to be let into any property.
It is prohibited for Aloha Maids Referral Agency Referral Agency referred domestic workers to make contracts with clients without paying Aloha Maids Referral Agency scheduled fees.
If you are ordering partial house cleaning we ask that you be reasonable with your expectations, let the referred domestic worker see your priority list, and ask them if all the items that you have listed can be accomplished within the amount of time you are expecting them to finish.
If you live in a gated community, meet the referred domestic workers at the gate. If there is more than one entrance, let us know.
Let us know if your home has not been properly treated for rodents, insects, or other vermin.
Let us know in advance if your home has been soiled by pet or human waste, if your home does not have adequate electricity or water needed for work or if you have an extreme mold condition, or any bio-hazard.
Hoarders or customers that are extremely messy and disorganized will need home organizational service at the same rate of $40 per hour with a $120 minimum or $200 minimum per hour on Sundays or holidays. We may need to provide a different specialist for your home needs.
Aloha Maids Referral Agency reserves the right to refuse service to anyone. Customers who are extremely picky, ask for a refund, use hateful language, or are disrespectful to the domestic workers or with the agency will be blacklisted from booking future service.
Be kind when evaluating the house cleaning work (with “Aloha Spirit”) because house cleaning is arduous labor and Aloha Maids Referral Agency domestic referrals are trying their best to meet your expectations. To validate any complaints, leave a written list for the home cleaner, do an inspection with the home cleaner, and report complaints within 24 hours. If you are not happy with the cleaning outcome, we can schedule another cleaner for future appointments.
With all bookings only one discount can be applied per booking. Some discount codes may be only applied on specific day bookings. *discount code SHAKA may only be used when booking for bi-weekly cleaning. If you cancel your recurring service, you will have to pay the full amount of your first time service. Terms may change without notice. Discounts may not be applied for bookings on Same Day Service, Sundays, or Holidays.
There is a 1-2 hour arrival window for all appointments. Cancellation notice: $75 charge for cancellation past 5pm 1 day before service is scheduled.
This privacy notice discloses the privacy practices for the https://www.alohamaids.com/ This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated;
- How to address concerns over misuse of personal data.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Hawaiians love Spam, but Spam is annoying. We believe that you have a right to email privacy. You may unsubscribe to our emails at any time. We just ask that you read them first, we usually will be sending out some pretty tasty discounts.